Privacy

What we collect

What you give us, and a few details your browser sends:

• The Ask-us form: your name and email, and if you give them, your mobile, street, ZIP, bedrooms, what you need and your message. It's emailed to us and not stored on this website.
• The list: your name, email, mobile, whether we may text you, and your address. It's stored in our database at Cloudflare until you sign up, or for 13 months.
• If we let you in by hand: your email or address, kept 13 months after it was last used.
• How you found us: with the Ask-us form, the list, and when you continue to payment, a short note your browser kept of how you first found this site and how you last came back to it (a search, a link from another website, or one of our ads), with the page you opened and the day. It holds nothing you typed.
• When you continue to payment: your IP address, your browser's name and version and your device's system, and the values of Meta's cookies in your browser, so we can tell it about the sign-up. We delete them once we've reported your payment, and within about 8 days in any case.
• When you start service: your name, email, mobile, whether we may text you photos, your address, bedrooms, full and half baths, the size band, pets and the rooms to clean, how often, the first-clean day you asked for, extras, how we get in and your note (never a code: we ask for codes by text and never keep them on this website), the Friend price, and the terms you accepted.
• On your account page: the same home details: your mobile, how we get in and your note.
• When you ask for a sign-in link: the email you type. We send a link only to an address that has an account, and keep no record of one that doesn't.

What we store

When you start service, we keep your account, your home and its details, your plan, a record of your bills and payments copied from Stripe, our notes of the credits, holds and changes we make for you, your sign-ins, and a timeline of what happened on your account, such as a payment. We also keep the list, and the emails and addresses we let in by hand. It's kept in our own database at Cloudflare.

For each Ask-us request we keep only when it came in, the note of how you found us, and whether our spam check flagged it: nothing you typed into the form. With a sign-up we also keep that note, and whether our ad tags were off for you (Global Privacy Control, a visit from Europe, or your own choice). When you continue to payment we also keep your IP address, your browser's name and version and your device's system, and the Meta cookie values for up to about 8 days, so we can tell it about the sign-up.

Payments

Stripe, Inc. takes your payment on its own page, by card (Apple Pay and Google Pay included) or Cash App Pay, and keeps that payment method on file for your plan, or for anything you agree to later. We never see your card number. For Cash App Pay we keep only that you pay with it, never your $Cashtag. When you continue to payment, we send Stripe your name, email, mobile and your home's address, so it can work out the tax. What Stripe holds is covered by Stripe's privacy policy.

Cookies

Looking around sets no cookie of ours. We use two of our own, both only to sign you in:

• At checkout (__Host-sp_checkout): set when you continue to payment, so your account opens on the browser that paid. It lasts 25 hours.
• Signed in (__Host-sp_session): keeps you signed in on that browser for up to 90 days. Each visit to your account renews it, and signing out removes it.

Both are sent only to this website, and no script can read them. Meta sets cookies of its own on the pages that carry its tags: see Analytics and ads below.

Browser storage

While you fill in the start page or the list form, what you type there (your name, email, mobile and address, and your getting-in note, never one that looks like a code) is kept in your browser's session storage (sp-start-contact), for that tab only, so a refused form or Stripe's back link doesn't lose it. It stays on your device and reaches us only when you send the form. It's gone when you leave the page without sending it, close the tab or open the start page fresh, and it's never put in a web address.

Our pages also keep, in your browser: a note of how you found the site (sp-first, for 90 days, and sp-last, for 30 days), sent to us only with the Ask-us form, the list or when you continue to payment; when you send the Ask-us form, a mark (sp-lead) with nothing of what you sent, for that tab, so the next page counts the request once, within 15 minutes; and, if you turn Meta off below, that choice (sp-ads).

Analytics and ads

The home, prices, questions and where-we-clean pages, and the pages you see after sending the Ask-us form, load tags from Meta. The pages where you type your details (the Ask-us form, the start page, the list, sign-in and your account), the page after a payment, the service terms and this page load none of them.

• Our ads on Meta (Facebook and Instagram): the tags note that this browser visited, which of these pages it opened, whether it clicked through to the Ask-us form or one of our contact links (email, phone or text), whether it clicked one of our links to the start page, and whether an Ask-us request was sent from it, never what you wrote. Meta and other companies may use cookies, web beacons and similar technologies on this site and elsewhere to collect information to measure ads and show them, and may show our ads to you on other websites and apps based on your earlier visits here.
• Sign-ups: when you continue to payment, and again when you pay, our server tells Meta about it directly: what you chose and its price, and the values its cookies hold in your browser. Meta also receives your browser's name and version, your device's system and your IP address, so it can match the sign-up to the visit. When you pay, it also sends Meta your email address, phone number, ZIP code, city, state and country, and our customer number for you, in hashed form (a one-way code made from them), which Meta uses to match you to a Facebook or Instagram account, so it can count the sign-up and stop showing our ads to customers, and then deletes. With Global Privacy Control, or once you've turned Meta off here, our server sends none of this. Meta may keep the event data it receives for up to two years.
• Their cookies: Meta sets _fbp, and when you arrive from one of our ads or another link on Facebook or Instagram, it may set _fbc. Your browser may delete them sooner.
• Meta: Meta's privacy policy.

Some state privacy laws count letting ad companies collect browsing data like this, and the sign-up reports our server sends them, as a sale of personal data or as targeted advertising. Global Privacy Control turns off the ad parts here, those reports included, and the button below turns off Meta on this site altogether.

Turning it off

• Global Privacy Control: if your browser sends it, we don't load the Meta pixel.
• On this site: turning Meta off here needs JavaScript; the links below work without it. Turning them off also deletes the cookies their tags set on this site. The choice is kept in this browser's storage for this site; clearing the site's data undoes it.
• Everywhere: Meta's ad preferences; and the Digital Advertising Alliance's YourAdChoices.
• Do Not Track: we don't respond to the Do Not Track setting. We do follow Global Privacy Control, as above.
• Outside the US: if your device is set to a European time zone, these tags don't load at all.

Emails

Stripe emails your receipts and anything about a payment. A sign-in link when you ask us for one, and a note when you can start if you're on the list without texts, come from info@conroecleaningco.com.

If you start signing up and don't finish, we may email you once or twice to ask whether we can help. Reply "stop" and we won't email you about it again.

Texts

We text the mobile you gave us from (936) 236-7557 about your service: to confirm your first clean and your cleans, to ask for a door or lockbox code when we need one, and, if you're on the list and said yes, when you can start. A photo after each clean only if you said yes. Reply STOP to stop. Our phone service carries the texts.

Who processes your data

• Cloudflare hosts this website, runs our database and forwards our email. Like any web host, it handles the technical details of each visit, such as your IP address, to deliver the page and to stop abuse.
• Stripe takes payments (Cash App Pay ones through Cash App), keeps your invoices and works out the tax.
• Our email is handled by our email provider.

We never sell what you give us. Meta receives only what Analytics and ads describes, under its own privacy policy.

Keeping and deleting

• Your account: until you ask us to delete it.
• Your billing records (your bills, payments and refunds, the tax on them, and the name and service address on them): 4 years after your last payment, as Texas requires for sales-tax records. Then we delete them.
• A sign-up that was never paid: 90 days.
• The note of how you found us that came with a sign-up: as long as that sign-up is kept.
• Your IP address, browser details and the Meta cookie values kept for a sign-up: deleted once we've reported its payment, and within about 8 days in any case.
• The record of an Ask-us request (when it came in and how you found us): 13 months.
• List entries: until you sign up, or 13 months after your last change.
• Let-in emails and addresses: 13 months after last use.
• Cancelling your service doesn't delete your account or your billing records.

To see, correct or delete what we hold, email info@conroecleaningco.com from the address on your account (or confirm the request by replying from it). We delete within 30 days: your sign-ins, your phone, how we get in and your notes, your home's details, and everything else beyond your billing records, and the payment methods Stripe keeps on file for you. After their 4 years we delete your billing records and your customer record at Stripe. Stripe keeps its own copy of your invoices and payments, with the name, email, phone and address on them, under its privacy policy. If you still have a plan or an open bill, we cancel the plan and settle or void the bill first.

Your choices

Sign out from your account page; it ends the sign-in on that browser. Cancel your service any time (see the service terms). To turn off Meta on this site, in this browser, use the button under Analytics and ads; Global Privacy Control turns off the ad parts.

Contact

Questions about your information: email info@conroecleaningco.com.

Last updated Nov 12, 2026.